Glassbox vs JustAnalytics: Regulated-Industry Session Capture or an All-in-One Script
Glassbox vs JustAnalytics: compliance DXP or all-in-one observability? Pick the right tool.
Last quarter I watched a compliance officer spend three days reviewing session replay footage. Not debugging. Not optimizing funnels. Reviewing — because their insurance portal recorded a session where a customer accidentally pasted their SSN into a search field, and the auditor needed proof that the masking layer caught it before any human could view the recording.
Three days. For one session.
That's the Glassbox world. Enterprise DXP for regulated industries where "session replay" isn't about UX optimization — it's about proving to examiners that you're not storing PII in clear text. I'll be honest: when I first heard about this use case, I thought it was overkill. Then I talked to compliance teams at actual banks. It's not overkill. It's Tuesday.
And here's the thing: most teams don't live in that world. Most teams need session replay to figure out why users abandon checkout. They need error tracking to see stack traces. They need uptime monitoring so they know when the API goes down. They don't need SOX-compliant data retention or PCI field-level masking.
So when someone asks "Glassbox or JustAnalytics?" — the real question is which problem you're solving. Regulatory compliance with deep audit trails? Or observability consolidation with one script that replaces five tools? These aren't the same job.
Quick Verdict
TL;DR: Glassbox wins for regulated industries with compliance mandates. JustAnalytics wins for teams who need consolidated observability without enterprise sales cycles.
If you're at a bank, insurance company, or healthcare org where compliance officers review session recordings and auditors ask for data lineage documentation — Glassbox was built for you. (For TCPA-compliant call tracking in regulated industries, see VeloCalls.) Their session capture includes PCI DSS field masking, SOC 2 Type II attestation, and implementation consulting that walks your legal team through data handling. That's not optional in regulated industries. It's table stakes.
If you're a SaaS startup, an agency, or a product team that needs session replay plus analytics plus error tracking plus uptime monitoring in one script — JustAnalytics covers more surface area at a fraction of the cost. You won't get compliance consulting or regulatory certifications. You will get five tools consolidated into one under-5KB script.
The honest test: Does your procurement process require SOC 2 attestation letters? Do auditors review your session replay configurations? If yes, Glassbox. If you just need to see what users clicked before the error, JustAnalytics.
Feature Comparison
| Feature | JustAnalytics | Glassbox |
|---|---|---|
| Session replay | Yes (DOM replay with privacy masking) | Yes (tagless capture, PCI field masking, audit trails) |
| Web analytics | Yes (pageviews, funnels, UTM, cohorts, attribution) | Limited (journey analytics, not GA4-replacement scope) |
| Error tracking | Yes (source-mapped stacks, issue grouping, rage-click) | Limited (struggle detection, not Sentry-depth) |
| APM / distributed tracing | Yes (OpenTelemetry-native, P95/P99, service maps) | No |
| Uptime monitoring | Yes (HTTP checks, SSL, status pages, cron alerts) | No |
| Structured logs | Yes (ingestion, filtering, alerting) | No |
| PCI DSS compliance | No | Yes (field-level masking for payment data) |
| SOC 2 Type II | No | Yes |
| ISO 27001 | No | Yes |
| GDPR/CCPA compliance | Yes (cookieless by default, Consent Mode) | Yes (with European data residency options) |
| Mobile app support | Yes (React Native, Flutter, iOS, Android SDKs) | Yes (native mobile session capture) |
| Implementation model | Self-serve, under-5KB script | Enterprise services, implementation consulting |
| Pricing model | Transparent tiers (Free, Pro $49/mo, Enterprise custom) | Enterprise quotes ($50K-100K+/year) |
| AI features | AI Command Center ($25/mo add-on) — MCP for Claude/Cursor | AI-powered insights, anomaly detection |
The shapes are fundamentally different. Glassbox is a digital experience platform built for enterprise procurement with regulatory depth. JustAnalytics is an observability consolidation platform built for engineering teams who want one script instead of five vendors.
Where Glassbox Wins: Regulated-Industry Compliance
Glassbox's core strength isn't session replay — it's session replay that passes compliance audits.
Tagless session capture is genuinely impressive. No manual instrumentation. Drop in the script and it captures everything — form fields, clicks, scrolls, rage clicks, hesitation patterns. The difference from typical replay tools: Glassbox was designed from the ground up for environments where "capture everything" means "and prove to auditors you masked the sensitive parts."
PCI DSS field masking is real. In banking and insurance portals, users enter credit card numbers, SSNs, and account numbers constantly. Glassbox's masking isn't just "blur the password field" — it's field-level masking that satisfies PCI auditors. Their compliance team works with your compliance team to document the masking configuration. That's not a feature. That's an implementation service.
SOC 2 Type II attestation matters for enterprise procurement. Try selling session replay to a Fortune 500 bank without SOC 2 attestation. Won't happen. Glassbox has it. JustAnalytics doesn't (yet — we're working on it). For enterprise procurement in regulated industries, this is pass/fail.
Journey analytics for regulated flows. Glassbox tracks customer journeys through loan applications, insurance claims, account opening flows. The analytics surface is optimized for multi-step regulated processes where you need to prove completion rates to business stakeholders while satisfying compliance on data handling.
Struggle detection and voice of customer integration. When users rage-click a submit button that's broken, Glassbox flags it. They integrate with VoC platforms to correlate session replay with customer feedback. For CX teams at large enterprises, this workflow matters.
If your compliance team reviews vendor security questionnaires before any software gets deployed, Glassbox is built for that procurement process. We're not — honestly. I've tried filling out enterprise security questionnaires as a vendor. It's humbling. You realize how many certifications exist that you've never heard of.
Where JustAnalytics Wins: Consolidated Observability at SaaS Pricing
Here's what Glassbox doesn't do: error tracking with source-mapped stack traces. APM with distributed tracing. Uptime monitoring. Structured logs. Web analytics with UTM attribution and conversion funnels.
Glassbox is a DXP. JustAnalytics is an observability platform that happens to include session replay.
Five tools in one script. Analytics (replaces GA4), error tracking (replaces basic Sentry), APM (replaces basic Datadog), session replay (replaces LogRocket), uptime (replaces Pingdom). One script under 5KB. One dashboard. One bill. For teams drowning in vendor invoices, consolidation is the point.
Actual error tracking with source maps. When JavaScript throws an exception, you get the stack trace with source-mapped line numbers pointing to your original code — not minified garbage. Issue grouping. Rage-click detection that links directly to the error that caused the frustration. Glassbox captures "struggle" but doesn't give you the stack trace to fix it.
OpenTelemetry-native APM. Distributed tracing. P95/P99 latency breakdowns. Service maps showing which backend service is slow. For backend debugging, Glassbox doesn't play in this space. JustAnalytics does — via OpenTelemetry integration that works across Node, Python, Go, Ruby, PHP, Java, and more.
Real web analytics. Pageviews. Traffic sources. UTM tracking. Conversion funnels. Cohort retention. Attribution modeling. The stuff marketing and product teams need. Glassbox has journey analytics — which is different. Journey analytics shows you flows through specific regulated processes. Web analytics shows you where traffic came from, what pages convert, and where the drop-off happens. Both useful. Not interchangeable.
Uptime monitoring included. HTTP checks. SSL certificate monitoring. Status pages. Cron job heartbeats. When your API goes down, you know before customers tweet at you. Glassbox is a DXP — it assumes your infrastructure is somebody else's problem.
Transparent pricing. Free tier at $0/mo for 100K events. Pro at $49/mo for 1M events with all features. Enterprise custom for larger needs. No "contact sales for pricing." No six-month procurement cycles. (Yeah, I know — some of you need those cycles. That's the Glassbox world. We built for teams who don't.)
Look, I get frustrated when tools hide their pricing behind "contact sales." So we don't do that. Whether that's the right business decision? Probably not for enterprise deals. But it's the right decision for engineers who just want to know what they're paying before they invest time in a demo.
The Real Question: Compliance-First or Engineering-First?
This comparison comes down to who's buying and why.
Compliance-first organizations (banking, insurance, healthcare): Your procurement process requires SOC 2 attestation, PCI compliance documentation, and security questionnaires that take three months. Glassbox was built for that world. They have the certifications, the implementation consulting, and the enterprise sales motion. JustAnalytics won't pass your vendor review (yet).
Engineering-first teams (SaaS, agencies, product-led companies): You need to ship fast, debug faster, and consolidate the five observability tools that are eating your budget. JustAnalytics gives you session replay, error tracking, APM, analytics, and uptime in one script. Self-serve. Deployed in an afternoon. No procurement cycles.
Mid-market with light compliance needs: GDPR and CCPA? JustAnalytics handles that — cookieless by default, privacy masking on replay, Consent Mode built-in. PCI DSS for payment forms? That's where Glassbox's depth matters. Know your compliance requirements before picking.
For teams building marketing sites, most SaaS products, or internal tools — Glassbox is overkill. Expensive overkill. You're paying for compliance infrastructure you don't need.
For teams building banking portals, insurance claims systems, or healthcare patient flows — JustAnalytics doesn't have the regulatory certifications you require. That's not a bug. We chose a different market.
Pricing Reality Check (as of August 2026)
JustAnalytics:
- Free: $0/mo — 1 site, 100K events/mo, 6mo retention. Analytics only.
- Pro: $49/mo ($39/mo annual) — 5 sites, 1M events/mo, 1yr retention. Everything: errors, replay, APM, uptime, logs.
- Enterprise: custom — unlimited. SSO/SAML, SLA, dedicated infrastructure.
- AI Command Center: $25/mo add-on (requires Pro+).
Glassbox:
- Enterprise pricing. Custom quotes.
- Industry sources suggest mid-market deals start around $50K-100K/year.
- Enterprise deployments scale significantly higher.
- Includes implementation consulting, compliance documentation, and dedicated support.
The math isn't really a comparison. JustAnalytics Pro at $49/mo serves a startup or mid-sized SaaS. Glassbox at $50K+/year serves an enterprise bank with a compliance team. Different buyers. Different budgets. Different problems.
If you're choosing between them, you already know which budget category you're in. For agencies managing multiple client sites, check our agency analytics guide — consolidation at $49/mo across clients adds up differently than enterprise per-seat licensing.
Who Should Pick What
Running a bank, insurance company, or healthcare portal with compliance mandates: Glassbox. You need the SOC 2 attestation, PCI field masking, and implementation consulting. Your procurement team will require it. JustAnalytics won't pass your vendor security review for handling payment or health data.
Building SaaS products, marketing sites, or internal tools: JustAnalytics. You get session replay plus four other observability tools in one script. No compliance consulting needed (unless you're handling regulated data — in which case, reconsider your architecture). Deployed in an afternoon. $49/mo.
Hybrid: mostly SaaS but some regulated flows: Tricky. If only a specific flow handles PCI data (like a payment form), consider isolating that flow with Glassbox while running JustAnalytics everywhere else. Not ideal, but regulatory compliance doesn't care about your vendor consolidation goals. Trust me — I've watched teams try to argue their way out of compliance requirements. The compliance team always wins. Always.
Evaluating DXP options broadly: Glassbox competes with Contentsquare, Quantum Metric, and FullStory Enterprise. JustAnalytics competes with the combination of GA4 + Sentry + Datadog + LogRocket + Pingdom. If you're comparing us to Glassbox, you might be in the wrong comparison. Check our Highlight.io comparison or observability consolidation guide for closer alternatives.
Our Honest Take
Glassbox is excellent at what it does — and what it does is serve regulated industries with compliance-first session capture. SOC 2, PCI DSS, ISO 27001. Implementation consulting. Enterprise sales motion. If you're at a Fortune 500 bank and need session replay that passes auditor review, Glassbox is built for that.
We didn't build for that world.
JustAnalytics is observability consolidation for engineering teams. Session replay is one feature — bundled with error tracking, APM, web analytics, uptime monitoring, and structured logs. The goal isn't "compliance-certified DXP." The goal is "replace five tools with one script under 5KB."
The question isn't which tool is better. It's which problem you're solving. Regulatory compliance with audit trails and procurement cycles? Glassbox. Observability consolidation with self-serve deployment and predictable pricing? JustAnalytics.
If you're reading this comparison and thinking "wait, I don't need compliance certifications, I just need to see what users clicked" — you're probably our customer. If you're thinking "my compliance officer needs to review this before procurement" — talk to Glassbox.
Different tools. Different markets. Both valid.
(And yes, I know writing a comparison where we basically say "go buy the competitor if you're in regulated industries" is weird marketing. But you were going to figure that out anyway. Might as well save you the demo call.)
More comparisons: AppSignal vs JustAnalytics, Raygun alternative, migrating from Pingdom. For teams running paid acquisition, ClickzProtect handles click fraud detection — protecting your ad spend while JustAnalytics tracks what legitimate users do once they land.
Frequently Asked Questions
Is Glassbox better than JustAnalytics for banks and insurance companies?
For large financial institutions with dedicated compliance teams — yes. Glassbox has SOC 2 Type II, ISO 27001, PCI DSS compliance, and field-level masking designed for regulated industries. Their implementation includes compliance consulting. JustAnalytics has GDPR/CCPA compliance and privacy masking, but lacks the deep regulatory certification stack that enterprise banks require.
Does JustAnalytics have session replay like Glassbox?
Yes, but scoped differently. JustAnalytics includes pixel-perfect DOM replay with privacy masking as part of the Pro plan at $49/mo. Glassbox's session capture includes compliance-specific features like PCI field masking, audit trails for regulators, and SOX-compliant data retention — features built for regulated industries that JustAnalytics doesn't target.
What's the pricing difference between Glassbox and JustAnalytics?
Glassbox uses enterprise pricing — custom quotes starting around $50K-100K/year for mid-market, scaling higher for enterprise. JustAnalytics has transparent pricing: Free at $0/mo (100K events), Pro at $49/mo (1M events, all features), Enterprise custom. The tools serve different market segments.
Can I use JustAnalytics instead of Glassbox for compliance needs?
It depends on your compliance requirements. JustAnalytics is GDPR/CCPA compliant and cookieless by default with privacy masking. But if you need PCI DSS certification for payment data, SOC 2 attestation for enterprise procurement, or industry-specific compliance consulting — Glassbox is purpose-built for that. JustAnalytics targets teams who need observability consolidation, not regulatory certification depth.
Try JustAnalytics
All-in-one observability in one under-5KB script: cookieless analytics + error tracking + APM + session replay + uptime + structured logs. Replaces GA4 + Sentry + Datadog + Pingdom + LogRocket. Free tier (100K events/mo), Pro $49/month ($39 annual).
Author at JustAnalytics.